Florist Muswell Hill Flower Delivery - E-commerce Terms Overview

Florist Muswell Hill Terms & Conditions for Online Flower Delivery

Introduction

Welcome to Florist Muswell Hill, your trusted provider of fresh flower delivery services to customers in Muswell Hill and the surrounding areas. These Terms & Conditions govern all online transactions, including the order, payment, and delivery of flowers via our website. By placing an order with us, you agree to these terms. Please read them carefully before proceeding with your purchase.

Applicability of These Terms

These Terms & Conditions apply to all customers placing orders for flower delivery in Muswell Hill and neighbouring areas through our website. By completing your purchase, you confirm that you have read, understood, and accepted these Terms & Conditions in full.

Order Process

To purchase flowers or gifts through our online shop, please follow these steps:

Select your flower arrangement or gift and add it to your basket.
Proceed to checkout and provide accurate delivery information, including the delivery address, recipient’s details, and any special instructions.
Choose your preferred delivery date (subject to availability).
Review your order and total cost, then confirm your acceptance of these Terms & Conditions.
Complete the secure payment process using one of the accepted payment methods.

After you place your order, you will receive an email confirming receipt of your order. Acceptance of your order and the formation of the contract between us occurs when you receive a further email confirming that your order has been dispatched.

Product Availability and Substitution

While we strive to supply flowers and gifts exactly as displayed, all products are subject to availability. Due to the seasonal nature of flowers or supply constraints, we reserve the right to substitute flowers or packaging of equal or greater value if necessary. We will always attempt to match the style and value of your chosen arrangement as closely as possible. If a significant substitution is required, we may contact you to discuss options before dispatch.

Prices and Delivery Charges

All product prices are stated in GBP (£) and are inclusive of VAT where applicable. Delivery charges for Muswell Hill and surrounding areas are clearly indicated during the checkout process. We reserve the right to update prices and delivery charges at any time; however, changes will not affect orders already placed and confirmed.

Payments

We accept payment by a selection of secure methods, such as major credit and debit cards. Payment in full is required before your order can be processed and delivered. Your payment details are processed securely and are not stored or accessible by our staff. By submitting your payment information, you represent and warrant that you are authorised to use the payment instrument provided.

Order Changes and Cancellations

Should you wish to make changes to or cancel your order, please contact us as soon as possible. You may cancel or amend your order provided it has not yet entered the processing or dispatch stage. If your order is already being prepared or is out for delivery, cancellation may not be possible, and no refund will be issued in such circumstances.

In accordance with UK consumer protection law, flowers and other perishable goods are excluded from statutory cancellation rights. However, if you contact us promptly and your order has not been prepared or dispatched, we will endeavour to accommodate your request and refund your payment. Please note that special or bespoke arrangements may not be refundable, especially if preparation has begun.

Delivery Policy

We deliver fresh flowers to addresses in Muswell Hill and the surrounding areas. Deliveries are made on the date selected at checkout, within our stated delivery hours. While we make every effort to deliver on your chosen date, delivery times are not guaranteed and may vary due to traffic, weather, or other unforeseen circumstances.

If the recipient is unavailable at the time of delivery, our driver may attempt to leave the flowers with a neighbour or in a secure place, or leave a calling card to rearrange delivery. We cannot accept liability for delayed or undelivered orders due to incorrect or incomplete delivery information supplied by you.

Quality and Freshness Guarantee

At Florist Muswell Hill, we take pride in the quality of our flowers. All floral arrangements are prepared by skilled florists and are guaranteed to be fresh upon delivery. If you are dissatisfied with the quality of your flowers, please notify us within 24 hours of delivery so we can investigate and resolve your concerns promptly.

Returns and Refunds

Due to the perishable nature of flowers, we do not accept returns unless the product is faulty or has been damaged during delivery. To request a refund or replacement, you must notify us within 24 hours of receipt, providing photographic evidence of the problem. Where eligible, refunds will be processed to the original method of payment as soon as possible. If the issue arose from circumstances outside our control (e.g., incorrect delivery details supplied), refunds may not be issued.

Liability

We will use reasonable skill and care in providing our flower delivery service to Muswell Hill and the surrounding areas. Our total liability for any loss or damage arising in connection with your order is limited to the purchase price of your order. We are not liable for indirect or consequential losses, loss of profit, loss of business, loss of goodwill, or any other type of intangible loss resulting from use of our website or flower delivery service.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that may not be excluded by law.

User Obligations

By using our online flower delivery service, you undertake to provide accurate and complete information (for example, recipient details and delivery address). You agree not to use the website for any unlawful purpose or in any way that may cause disruption or harm to our business or services.

Intellectual Property

All content and materials on our website, including product images, descriptions, logos, and branding, are the intellectual property of Florist Muswell Hill or our licensors. Reproduction or use of any material from our site for commercial purposes is strictly prohibited without prior written consent.

Privacy and Data Protection

We are committed to protecting your privacy in accordance with UK data protection law. Your personal information will be collected, processed, and used only to fulfill your order and deliver our services. For more information on how we use your data, please consult our Privacy Policy.

Force Majeure

We will not be liable for any failure to deliver flowers or perform our obligations under these Terms & Conditions in the event of circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, strike action, supply chain disruptions, or transport failures.

Severance

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be deemed severed from the remaining terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

Governing Law and Jurisdiction

These Terms & Conditions, and any contract for the purchase of goods or services from us, shall be governed by and construed in accordance with English law. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Updates to Terms & Conditions

We reserve the right to amend or update these Terms & Conditions from time to time to reflect changes in our business or relevant legislation. The updated version will be posted on our website and will apply to all purchases made after the date of update. It is your responsibility to check the terms periodically.

Contact

If you have any questions regarding these Terms & Conditions for online flower delivery to Muswell Hill and surrounding areas, please use the contact form on our website. Our customer service team will be pleased to assist you.