Returns, Refunds & Fresh Flower Guarantee at Florist Muswell Hill
Our Promise: Fresh Flower Guarantee in Muswell Hill
As a trusted local florist, Florist Muswell Hill is dedicated to delivering only the freshest, highest quality flowers to our valued customers across Muswell Hill and the surrounding area. When you order from us, we understand that your arrangements are meant to celebrate life’s important moments—so every bouquet comes with our Fresh Flower Guarantee.
Damaged-on-Arrival Policy
Every bouquet is handled with care, but in the unlikely event your flowers arrive damaged or significantly different from what you ordered, please let us know immediately. You should inspect your flowers upon delivery and notify us of any issues within 24 hours. We may ask for a clear photo of the arrangement so we can assess the damage and improve our standards.
Freshness Window
We guarantee our flowers will remain fresh and vibrant for a minimum of five days when cared for appropriately. This guarantee starts from the day of delivery. Most bouquets should last longer, but if you experience premature wilting or any quality concerns within this period, get in touch with us so we can make it right.
Refund & Replacement Options
Your satisfaction is our top priority. If your order arrives damaged, not as described, or fails to meet our freshness guarantee, we offer the following options:
- Replacement: We will arrange for a prompt replacement bouquet, delivered at no extra charge, using the freshest blooms available.
- Refund: If a replacement isn’t suitable, we can process a full or partial refund, depending on the extent of the issue. The refund will be issued via your original payment method.
Please notify us as soon as possible with your order details and a description of the issue. In some cases, we may request you to return the original flowers so we can review the quality firsthand.
How to Make a Complaint
While we strive for perfection, we know sometimes things can go wrong. If you have a complaint about your flowers, the delivery, or any part of your Florist Muswell Hill experience, we're here to help. Please provide your order details and a clear description of your concern. Our team will review your complaint carefully and respond within 24-48 hours. We believe in resolving issues fairly and efficiently, so we appreciate your feedback—it helps us serve Muswell Hill even better.
Serving Muswell Hill with Trust
Florist Muswell Hill prides itself on being a reliable local florist, chosen regularly by households and businesses in the area. Our returns, refunds, and complaints policy is designed to give you complete peace of mind when ordering flowers with us. Thank you for trusting us with your special moments and everyday celebrations.
